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Read These Terms Before You Open Your Account

These terms set out what you agree to when you create and use a juwacity account, including how deposits through PayPal, Venmo, and Play+ are handled, what we expect from you, and what you can expect from us.

Governs all account activityCovers PayPal, Venmo, Play+ useState-law eligibility appliesUpdated when policy changesContact us with any questions

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TERMS CONTACT

Reach Us About Policy Questions

What These Terms Actually Cover

juwacity Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account you confirm you have read and accepted these terms in their entirety. You must be of legal age to participate in online casino or sports betting in your state, and access is only available where state law permits it. We do not

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accept accounts from states where online wagering is prohibited. Your account is personal to you — sharing credentials or allowing others to use your account is a breach of these terms. Deposits made via PayPal, Venmo, or Play+ are processed under our payment policy, which forms
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part of these terms. Funds held in your account wallet remain subject to the withdrawal verification steps described in the payments section. We reserve the right to suspend or close any account found to be in violation of these terms, including accounts linked to fraudulent payment
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activity or identity misrepresentation. Changes to these terms are posted here and take effect from the date shown. Continued use of the account after a posted update constitutes acceptance of the revised terms. If any provision is found unenforceable under applicable state law, the remaining terms
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continue in full force.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

POLICY STANDARDS

How We Handle Your Account and Data

We treat the information you provide at registration — including identity documents submitted for verification — as confidential. Your data is used only for account operation, payment processing, and compliance with applicable state requirements. We do not sell personal information to third parties.

Identity Verification

We verify your identity before processing withdrawals. Upload a government-issued ID through your account dashboard; our team reviews submissions and confirms status by message.

Account Security

Your account is protected by password and optional two-step verification. If you notice unauthorized access, contact live chat immediately so we can lock the account.

Data Retention

We retain account records for the period required by applicable law. You may request a summary of data held on your account by contacting support in writing.

Requesting Changes

To update personal details or request account closure, submit a written request via email. We process confirmed requests within the timeframe set by state requirements.

Common Questions About These Terms

If something in these terms is unclear, check the answers below. For anything not covered here, our live chat team can point you to the specific clause that applies to your situation.

These terms apply to anyone who creates or uses a juwacity account. Access depends on state law, and by registering you confirm you are eligible under the rules in your state.

We post updates here with an effective date shown at the top. Continuing to use your account after that date means you accept the revised version. We aim to notify you by email for material changes.

If your account is suspended for a terms breach, any verified balance may be returned to the original payment method after our review. Disputed funds are held pending investigation.

Send a written closure request to our support email. We will confirm receipt, process any pending withdrawals to your linked PayPal, Venmo, or Play+ account, then close the account.

Yes. Your account is solely for your personal use. Sharing your login or allowing another person to place wagers on your account violates these terms and can result in permanent closure.

Online casino and sports betting access is regulated state by state. juwacity operates only in eligible states where local law permits it. We check your location at registration and periodically after that.

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Terms & Conditions

Access may be available only in states where local law permits.

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Read These Terms Before You Open Your Account

Reach Us About Policy Questions

How We Handle Your Account and Data

Identity Verification

Account Security

Data Retention

Requesting Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can juwacity change these terms without notice?

03 What happens to my PayPal or Venmo deposit if my account is suspended?

04 How do I close my account under these terms?

05 Are there restrictions on sharing my account?

06 What state-law eligibility rules apply?

Terms & Conditions

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